FAQs
Orders and Payments
Q: How do I place an order?
A: Simply browse our collection, select your favorite items, choose your size, and click "Add to Cart." Proceed to checkout to complete your purchase.
Q: What payment methods do you accept?
A: Our secure payment method for now is via a wire transfer. Our website does not take any payments as yet, our official WhatsApp number will send you
our banking details so you can make your payment.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, you can request changes or cancellation by contacting us at [email protected].
Shipping and Delivery
Q: How long does shipping take?
A: Standard shipping usually takes [24-72 hrs] business days. For Paxi , delivery may take longer depending on your chosen Paxi package.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times vary based on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and in their original packaging.
Q: How do I initiate a return or exchange?
A: Contact us at [email protected] with your order details, and we’ll guide you through the process.
Q: Are sale items eligible for returns?
A: Sale items are typically non-returnable unless stated otherwise.
Sizing and Products
Q: How do I know what size to order?
A: Please click “WhatsApp us” button so we can help you find the perfect fit.
Q: What materials are your clothes made from?
A: Our products are made from high-quality, sustainable fabrics to ensure comfort and durability. Check individual product descriptions for specifics.
Q: Will your designs be restocked?
A: Some designs are limited edition. Follow us on social media or connect with us via “WhatsApp Us” button about restocks and new arrivals.
Contact Us
Q: How do I reach customer support?
A: You can email us at [email protected] or click the "Whatsapp Us” button on our Home page.
Promotions and Discounts
Q: How can I get discounts on my orders?
A: Follow us on social media to stay updated on exclusive promotions and discounts.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order.